What to expect
We know visiting a new venue for the first time can be daunting. Here’s a simple guide to entering and navigating the Museum, so you can prepare yourself and know what to expect.
Click here to access a visual guide to the Museum
Accessibility Guide
We partnered with Visit England to create a more detailed Accessibility Guide for visitors. The guide advises on navigating our Grade II listed building and new extension and looks to ensure an inclusive museum experience for all.
Click here to read the Accessibility Guide.
Wheelchair Access and Lift
The museum building and lift is wheelchair-accessible. If your wheelchair or mobility device is 75 cm or wider, access to certain areas of the Grade II listed building may be limited. Please contact us if you have a larger device and we can help you plan your visit.
Toilets and Baby Changing Facilities
Accessible toilets are available on every floor of the museum. Baby changing facilities are available in the ground floor toilet.
Induction Loops
There is a fixed induction loop situated in the Learning Room.
Disabled Parking
Parking permits for two disabled bays located outside the museum can be obtained from the museum’s Welcome Desk upon arrival. Please ensure you clearly display a parking permit alongside your orange/blue badge. The museum car park is located off Taw Vale (EX32 8LN).
Bike Racks
Several bike racks are located outside the museum and opposite in the surrounding square.
Dogs
Assistance dogs are welcomed at the museum. We ask visitors to remain responsible for their dogs at all times during their visit. Please ask at reception if you require a drinking bowl.
