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Pre-Visit Covid Guidance

Pre-Visit Covid Guidance

Whilst open the safety of our staff, volunteers and visitors will be our most important priority. In accordance with government and North Devon Council guidelines we have adjusted our ways of working to ensure visitors experience the collections in a safe and welcoming way.

What to expect from a visit:

  • We will be limiting visitors to 2 family/groups (max. 4 people to a group) every 15 minutes to the museum so you will need to book a time slot online or by phone.
  •  All visitors to the museum or tea-room will be asked to use the NHS Covid-19 app to register their visit to comply with the Government’s Test and Trace programme. If this is not possible we shall take a lead contact name and number for the group.
  • Face coverings are required throughout the museum and strongly advised whilst moving around Bromleys tearooms, in line with government guidance.
  • Online booking is available on our website, or by phone on 01271 346747.
  • Our new opening hours will be 10:00am – 4:00pm, Tuesday – Saturday (last admittance 3pm).
  • There will be a new one way system to follow around the museum with a time slot of 10 minutes in each zone.
  • Staff and volunteers will be provided with Personal Protective Equipment (PPE).
  • The lift will be for the use of disabled visitors or pushchairs users only. We will need to make special arrangements to modify the route for these visitors so please tell us in advance if you need to use the lift.
  • Hand sanitiser stations will be situated around the museum and touch points in each gallery will be cleaned regularly.
  • Social distancing guidance will be displayed throughout the museum.

How you can help:

  • If you are not going to be able to turn up for a booked visit please let us know as soon as possible so we can make you slot available to others.
  • To comply with government guidance and provide quick entry visitors can download the NHS Covid-19 track and trace app here.
  • Face coverings are now mandatory in the museum, shop and tearooms (whilst moving). Please bring you own face coverings as the museum cannot provide one.
  • Please keep all prams, pushchairs and mobility aids with you and do not leave them in the museum foyer.
  • Please read our guidance on arrival and follow the advice of our staff and volunteers.
  • Be aware of social distancing when passing through the displays and using museum facilities.
  • Make use of the sanitiser stations and wash your hands thoroughly when using toilet facilities.
  • Be considerate of other museum users and move to the next zone once your time is up.
  • Please reschedule your museum visit if you are feeling unwell.


How do I book tickets?

Visitors can book tickets through our website, by phone or by going direct to the Art Tickets link here. A small number of daily tickets will be kept aside for visitors turning up on the day but visitors may be asked to wait or return at a later time slot.

Why have you reduced capacity?

The safety of our volunteers and visitors is our main priority. As some of the museum displays have limited space we have reduced our visitor capacity to adhere to social distancing guidelines.

Will I be able to just turn up on the day?

On the day visits are still possible however we recommend booking a time slot as you might have to wait or come back at a later time.

How long can I stay?

To provide a safe constant flow, general visitors will be given 10 minutes in each zone. Visitors who need more time in specific displays must contact the museum to arrange a visit before or after our core opening hours.

Can I meet others at the museum?

Current government guidelines state you can meet up with friends and family that you do not live with in groups of 6 or less. (the group of six includes children of any age). We ask our visitors to follow this guidance when visiting and maintain social distancing.

I need additional access, how should I book a visit?

Visitors that require additional access such as wheelchair users or the visually impaired should contact the museum to discuss their needs and to receive advice on the best times to book.

Is Bromley’s Tearoom open?

Bromley’s tearoom is open with limited capacity but not as part of a general museum visit. Visitors must either visit the tearoom before or after their visit. Access to the tearoom is now from the museum side door opposite the Albert Clock. Please wait at the door to be seated.

Can I visit the museum shop?

The museum shop will be open as part of a general museum visit. Two people are allowed in the shop at one time and users are advised to visit the shop before starting as the one way system will not allow visits later.

Will I be able to pay with cash?

We recommend making any payments, where possible, using a contactless card. If this is not possible, to reduce cash handling, we ask that you pay with the exact amount or kindly donate any over-payments to the museum trust.

Will everything in the museum displays be open?

While most of the displays are open some interactive or frequent touch elements have been temporarily closed or removed to ensure the safety of our visitors.

Can I bring things in for identification or book a research visit?

Please email us or phone the museum to talk to curatorial staff. If a visit is required we can arrange this outside core opening hours.

Will there be something for the kids to do?

A new family quiz has been designed to guide visitors through the new different zones. Quizzes will be available from the welcome desk on arrival.

Can I book a group/school visit?

The museum is currently not accepting group bookings due to limited space and social distancing guidelines. Schools are advised to contact the museum learning and access officer.


Please do let us know if you have any other questions by emailing us on museum@northdevon.gov.uk or calling 01271 346747.


The ‘We’re Good To Go’ industry standard and supporting mark means businesses can demonstrate that they are adhering to the respective Government and public health guidance, have carried out a COVID-19 risk assessment and checked that they have the required processes in place.

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